Your privacy matters to us. This Privacy Policy explains exactly what personal data swerte win collects, why we collect it, how we use it, and the rights you hold as a player in the Philippines. Please read this page carefully before creating your account.
swerte win collects only the data needed to run your account, process payments, and keep the platform safe. We do not sell your information. You can request access to or deletion of your data at any time by emailing [email protected]. For full details, read the sections below.
swerte win is a mobile-first casino-style entertainment platform operating at swertewin.pro and serving players across the Philippines. We are the data controller responsible for the personal information you provide when you register, log in, or interact with any part of our platform. Our registered contact for data privacy matters is reachable at [email protected]. We take our obligations under the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) seriously, and this policy reflects those commitments. If you have any questions about how we handle your data, our support team is available 24 hours a day, seven days a week.
When you register an account with swerte win, we collect your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process, we may also request a government-issued ID, a selfie, or proof of address to confirm your eligibility to play under Philippine law. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount, and the timestamp of each transaction. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall experience for players in the Philippines.
The personal data you provide is used primarily to create and manage your account, verify your identity, and process your deposits and withdrawals in Philippine pesos. We also use your data to comply with our legal obligations, including anti-money laundering checks and age verification requirements under Philippine gaming regulations. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or policies — we do not send unsolicited marketing messages without your consent. Technical and behavioural data is used internally to monitor platform performance, investigate suspicious activity, and improve the games and features available to you. We do not use your data to make automated decisions that produce legal or similarly significant effects without human review.
We process your personal data on the following legal grounds: performance of a contract (to provide you with the gaming services you have signed up for); compliance with a legal obligation (to meet our requirements under Philippine law, including the Data Privacy Act and anti-money laundering regulations); and our legitimate interests (to protect the security and integrity of the platform and prevent fraud). Where we rely on your consent — for example, to send you optional promotional communications — you may withdraw that consent at any time by contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
swerte win does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors (GCash, Maya, and local bank partners), identity verification providers, and cloud hosting services — all of whom are bound by strict data processing agreements. We may also disclose your data to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance. All third parties who receive your data are required to handle it in accordance with applicable Philippine data protection law.
We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in line with our obligations under Philippine anti-money laundering regulations. Transaction records are kept for the minimum period required by law and are then securely deleted or anonymised. If you request deletion of your account and there is no legal reason to retain your data, we will action your request within 30 days and confirm the deletion in writing. Anonymised and aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes. We review our data retention schedules regularly to ensure we are not holding personal data longer than necessary.
As a data subject under the Philippines Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, which is the purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, to correct any inaccurate or incomplete information, and to request the deletion of your data where there is no lawful reason for us to continue holding it. You have the right to object to certain types of processing, including direct marketing, and to data portability where technically feasible. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within 15 business days and may ask you to verify your identity before processing the request.
swerte win uses essential cookies to keep you logged in, remember your preferences, and maintain the security of your session on the platform. We do not use third-party advertising cookies or cross-site tracking technologies. Session cookies are deleted automatically when you close your browser, while persistent cookies used for security and preference purposes are stored for a limited period as described in our cookie settings. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain parts of the platform. We do not use fingerprinting, pixel tracking, or any other covert method to monitor your activity outside of swertewin.pro.
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive data at rest is stored using strong encryption protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff with data access are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines within the timeframes required by law.
swerte win is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21, which is the minimum legal age for online gaming in the Philippines. If we discover that a minor has registered an account, we will immediately suspend the account, delete all associated personal data, and refund any deposits made, subject to verification. Parents or guardians who believe their child has registered on the platform should contact us immediately at [email protected] so we can take prompt action. We encourage responsible use of parental controls and internet filtering tools to prevent underage access to gaming platforms.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email or through a notice on the platform. Your continued use of swerte win after any update constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data. If you disagree with any changes, you may close your account by contacting our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal data, please contact our data privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act. Details on how to file a complaint with the NPC are available on their official website. We are committed to resolving all privacy concerns fairly, transparently, and in full compliance with Philippine law.
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